PROJECT DIRECTOR

As ‘Project Director’, you will be working in a constantly evolving environment to ensure projects and solutions relating to the Payment Services activities are implemented in line with ICPS strategy.

You will drive and manage a pool of project resources and the customer relationship with all concerned stakeholders with a view to delivering high quality projects to ICPS's clients whilst ensuring consistently high service performance as per set objectives.

Detailed Description
Guarantee the organization of the project:
• Frame projects from a technical, business, and financial perspective with the customer for clear requirements and key milestones;
• Macro plan projects and perform proper project methodology and risk assessment to ascertain the seamless development and delivery of projects within agreed timelines;
• Develop customer centricity culture within the project teams enabling them to have the needs of the clients as their main and sustained focus.
• Manage the relationship with internal and external stakeholders to ensure quality of deliverables;
• Provide the necessary resources (human capital, financial and ICPS tools) and ensure the adequacy between resources and needs (financial, technical, human capital);
• Guarantee the conduct and the outcome of the project.

Guarantee the conduct and completion of the project:
• Coordinate all actions and validate the completion of each phase of the projects. Depending on the case, define the organizational rules of the various project stakeholders and specify the responsibilities;
• Contribute to the analysis and drafting of the preliminary study;
• Provide support to the project and production teams, after analyzing the files, in the event of complex, sensitive or out-of-procedures operations;
• Ensure the drafting of certain developments or complex settings;
• Ensure the quality of the work, consistency and controls delegated actions.;
• Control the use of resources, alerts on risks and propose action plans according to the progress of the project;
• Guarantee the delivery of solutions;
• Ensure the transfer and appropriation of solutions and the means allowing the evolution of the solutions developed.

Guarantee the quality of projects and their progress:
• Develop the project plan and lead the project in compliance with the standards in force in the company;
• Ensure that the quality commitment is respected throughout the project;
• Check the consistency of the project;
• Ensure compliance with commitments in terms of costs, objectives, and deadlines;
• Contribute to the improvement of indicators and tools for measuring the quality of the project;
• Guarantee the transfer of the project to the support team to guarantee optimal customer follow-up.

Manage communication and Reporting:
• Create and animate information or creativity meetings to regularly inform all the stakeholders;
• Ensure a good level of understanding of the environment and relay any information that could affect the organisation or the activity;
• Cause information feedback and guarantee its translation into an improvement plan;
• Ensure the feedback of information to the project managers and teams;
• Monitor project profitability of the unit with regular updates with finance with respect to the forecast budget and take appropriate actions if required;
• Analyze and monitor the performance of its entity, consolidate reports, analyze indicators, and make the necessary improvements to processes to guarantee compliance with SLAs.

Team Management:
• Participate in recruitment, proposes areas of development for the project teams, conduct assessment interviews and ensure the good level of training for respective team;
• Develop a quality and a motivating culture by empowering and managing performance ensuring that set objectives and KPI's are achieved;
• Provide ongoing mentoring /coaching to project teams as and when required, and continually encouraging knowledge sharing and expertise.

Job Requirements
The ideal candidate will have:
• Bachelor’s Degree in Computer Science or any related field;
• A Certification in Project Management, by preference PMP or PMI Agile Certified Practitioner;
• At least 12 years’ work experience in Project Management;
• Prior exposure on a Card Management System (preferably PowerCARD), Payment Scheme or Business acumen will be an advantage;
• Mastery of the environment and regulatory actors of payment (international network, Visa Mastercard, ...)
• Knowledge of Project Management techniques, methods and process development and continuous improvement;
• Excellent Knowledge of PL SQL, UNIX, C, C++, Java HTML, Jasper, Shell Unix & flex;
• Strong Leadership and business management skills;
• Experience of DevOps and Agile principles;
• Analytical and problem-solving skills, conceptual and implementation experience;
• Ability to act as change agents and instill confidence to embrace change as well;
• Excellent interpersonal skills, able to communicate with a wide range of people and support relationships between other departments, and the customers;
• Results- driven and customer focused, striving for high customer satisfaction, experience of delivering projects to external customers.

Other Information:
How to Apply: Candidates should send their application letter and detailed CV to icps_recruitment@icps.mu

Please ensure all required information is accurately entered in relevant sections. 

Any incomplete application will not be considered.

The deadline for submission of the application is 25th of November 2025

Location: 7th floor, The Docks 2, Caudan St, Port-Louis 11307

The Management reserves the right not to appoint anyone following this advert.