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BACK OFFICE SUPPORT

Detailed Description

• Process the clearing of incoming & outgoing settlement files of the different Card Associations for our clients;
• Evaluate the net position of foreign currencies to be converted to the reporting currency according to the set procedures;
• Investigate and resolve rejected transactions of the outgoing and incoming files and take remedial steps for unsuccessful transactions for operational efficiency;
• Reconcile General Ledger, Intermediary, and Profit and Loss Accounts on a timely basis & justify closing balances of accounts;
• Highlight corrective actions required on intermediary accounts to the Clearing & Settlement team for processing on a timely basis;
• Review and escalate long outstanding items in the accounts for proper decision-making and reduce the risk of over-valuation of the General Ledger Accounts;
• Participate in End of Month meetings with clients;
• Process chargebacks, representments, good faith, fee collections, and other refunds in a timely manner;
• Update the chargeback log regularly, perform Fraud Monitoring, and duly communicate all alerts to clients;
• Attend regularly to Network bulletins and liaise with the Enhancement team/clients accordingly;
• Handle encountered operational issues and complaints/queries received from customers in an efficient & timely manner;
• Prepare process flows for guidance;
• Participate in projects and make use of Back Office Operations tools related to the Card Management system or any other solution;
• Perform any other duties that may be assigned by Management based on skills and competencies.

Job Requirements
The ideal candidate will have:
• Partly ACCA qualified or any equivalent qualification;
• At least 2 years’ proven experience in the Banking and Finance sector;
• Knowledge of Accounting Principles and Practice would be an advantage;
• Conversant with Microsoft Excel (Basic);
• Self-starter with excellent planning, organizing, and problem-solving skills;
• Good interpersonal, communication, and influencing skills;
• Able to make a difference by partnering with people.

Other Information:
How to Apply: Candidates should send their application letter and detailed CV to icps_recruitment@icps.mu

Please ensure all required information is accurately entered in relevant sections. Any incomplete application will not be considered.

Location: 7th floor, The Docks 2, Caudan St, Port-Louis 11307

The Management reserves the right not to appoint anyone following this advert.